SWC Group Australia

Partnerships Built on Value, Integrity and Performance

Across the nation, SWC delivers leading accounts receivable management and consumer service solutions. Our results-oriented, first-party, pre-collect and third-party collections services result in dramatic increases in revenue, greater efficiencies, reduced operating costs and increased customer satisfaction for our clients.

We bring proven experience in the tolling, government, utility, telecommunications, cable, property management and education industries. SWC Group annually manages billions of dollars in receivables accounts, proudly serving organizations of all sizes, from Fortune 500 private firms to small public agencies. SWC has a proven history of connecting to understand the client’s challenges, developing solutions that resolve receivables concerns, and delivering desired results.

- Ensuring Success for Our Employees and Clients

Over the last 45 years, SWC has grown from a small collection agency to a full-service accounts receivable management and consumer services firm. This accomplishment could not have been achieved without the dedication and support from our employees to deliver value, integrity and performance to our clients with.

SWC is committed to helping our employees reach their individual goals. We provide all employees with ongoing training, growth opportunities and benefits.

- Training

SWC provides all new hires with training specific to their functional area, as well as incorporating them into our customer-centric culture. Also, all new agents participate in a rigorous three-week training program covering topics such as:

- State and federal regulations regarding consumer debt collection, with heavy emphasis on the Fair Debt - Collection Practices Act

- Company policies including critical security training

- Customer service and dispute resolution

- Debt negotiation skills, role-playing and side-by-side training

- Skip-tracing techniques

- Use of our collection software

- Client-specific work standards and scope of work as well as basic industry knowledge

Ongoing training and development enables employees to become experts in their functional area, thus leading to growth opportunities. In addition, it ensures our clients are receiving the best service by having experienced and knowledgeable professionals resolving their accounts.

There are endless possibilities for an employee to grow within the company. Several members of our management team started out as agents on the floor, worked in various functional areas, and acquired the necessary skills and knowledge to help direct the company.

Benefits

SWC offers an industry-leading compensation program that includes:

- Clean, professional work environment with business casual dress

- Base salary unlimited bonus potential

- Holiday and vacation plan

- Medical, dental, vision and life insurance

- Short-term and long-term disability plans

- Flexible Spending Accounts for child care and medical expenses

- 401(k) Plan

SWC Group is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or other characteristic protected under applicable law.