Utility Warehouse Australia
Utility Warehouse Headquarters Location
Network HQ, 508 Edgware Road, London, NW9 5AB
Utility Warehouse Photos
About Utility Warehouse
Hello, we're UW! We're the UK’s only genuine multiservice provider, trusted by over 650,000 customers and fully regulated by Ofgem, Ofcom and the Financial Conduct Authority.
We'll bundle all your home services into one, simple, bill. Because we believe that when you're not worrying about price comparisons, lost passwords and piles of paperwork, you can get on with the things that really matter in life.
You may not have heard of us though, because we don’t waste money on expensive advertising. Instead, our growth to be a FTSE 250 company has been fueled by 'word-of-mouth' recommendations.
We’re a rapidly growing business but one thing that’s never changed is our commitment to always keep things human. We call it ”˜getting big by acting small’ and here's what it means...We like to think of UW as one vibrant neighbourhood, filled with Partners, customers and employees.
Every single person matters at UW. We don’t treat people as numbers. We embrace different perspectives, life experiences, and personalities, creating an inclusive environment where people can have fun and grow. With over 1500 employees spread across the UK, the UW family has grown into a pretty dynamic neighbourhood.
Our company was born out of conversations between people and our culture today reflects that. Life at UW is like one big conversation where everyone can be heard. No egos, no ivory towers, just lots of individuals valued for their contribution, banding together to form one tight-knit neighbourhood.
Our goal is to double in size in the next five years – all organically. It’s punchy and the road ahead might be a bit bumpy, but that’s what excites us. Easy is boring. If joining a business that’s been around for two decades but still has all the hunger of a startup is up your street, then you’ve come to the right place.
Our response to the Energy CrisisWe'll bundle all your home services into one, simple, bill. Because we believe that when you're not worrying about price comparisons, lost passwords and piles of paperwork, you can get on with the things that really matter in life.
You may not have heard of us though, because we don’t waste money on expensive advertising. Instead, our growth to be a FTSE 250 company has been fueled by 'word-of-mouth' recommendations.
We’re a rapidly growing business but one thing that’s never changed is our commitment to always keep things human. We call it ”˜getting big by acting small’ and here's what it means...We like to think of UW as one vibrant neighbourhood, filled with Partners, customers and employees.
Every single person matters at UW. We don’t treat people as numbers. We embrace different perspectives, life experiences, and personalities, creating an inclusive environment where people can have fun and grow. With over 1500 employees spread across the UK, the UW family has grown into a pretty dynamic neighbourhood.
Our company was born out of conversations between people and our culture today reflects that. Life at UW is like one big conversation where everyone can be heard. No egos, no ivory towers, just lots of individuals valued for their contribution, banding together to form one tight-knit neighbourhood.
Our goal is to double in size in the next five years – all organically. It’s punchy and the road ahead might be a bit bumpy, but that’s what excites us. Easy is boring. If joining a business that’s been around for two decades but still has all the hunger of a startup is up your street, then you’ve come to the right place.
We know these are uncertain times due to the current energy crisis. We want to make sure all of our customers and employees know that we are continuing to operate as normal and are protected from the pricing volatility many other providers are currently experiencing. UW CEO, Andrew Lindsay, explains why”¦
Remote Customer Service & SalesAcross the UK, we've got dozens of remote employees working hard for our Utility Warehouse customers. And we're looking for even more. Whether it's in our sales team, customer service team, or in our financial services team, we've got a role for you. Head over to our careers page for more information and if you really want to know what working for UW is like.
Customer ServicesOur award-winning customer services team work both remotely across the UK and from our London HQ to resolve our customer’s queries across phone, email and live chat.
They listen, talk, support and ensure our customers always leave with a smile.
Our benefitsThey listen, talk, support and ensure our customers always leave with a smile.
+ General Life Insurance up to 4 x your salary
+ Employee Assistance Programme
+ Discounted healthcare and medical cash plans
+ Pension scheme
+ Share options and Save As You Earn Scheme
+ Co-wide end of year bonus
+ Discounts on UW products & services
+ Free virtual fitness classes
+ Free virtual GP service
Diversity & Inclusion+ Employee Assistance Programme
+ Discounted healthcare and medical cash plans
+ Pension scheme
+ Share options and Save As You Earn Scheme
+ Co-wide end of year bonus
+ Discounts on UW products & services
+ Free virtual fitness classes
+ Free virtual GP service
At Utility Warehouse we’re committed to promoting equality and preventing discrimination at work. We know that simply having a diverse workforce is not enough. We want to create an inclusive environment, where everyone can bring their whole self to work, contribute their best work and develop to their full potential.
We also want to celebrate the fact that everyone is different yet valued and to make sure that everyone is treated with dignity and respect.
This policy applies to everyone at Utility Warehouse, including partners, agency workers, consultants and contractors.
The below is just some of the work we do at UW:
+We put on unconscious bias workshops and training for all team members
+We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
+We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
+We work with D&I Community partners to create valuable and actionable content
+We openly publish our D&I results internally and externally as well as our targets for improvement
+We provide mental health support and other wellness initiatives to support all our team members
+We partner with charities and social entreprises to increase diversity in our talent pools when hiring
+We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
+We launched a Belonging plan in 2021 and shared our focus and how we are creativing an inclusive environment for all
+We provide inclusive leadership learning to all people leaders at UW
+Actively committed to the Race at Work Charter
+An active Harassment and Bullying policy
+Active workshops and actions for 2021 - 2023: Menopause awareness, "Let's talk about race", Supporting employees with disabilities
Our Culture We also want to celebrate the fact that everyone is different yet valued and to make sure that everyone is treated with dignity and respect.
This policy applies to everyone at Utility Warehouse, including partners, agency workers, consultants and contractors.
The below is just some of the work we do at UW:
+We put on unconscious bias workshops and training for all team members
+We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
+We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
+We work with D&I Community partners to create valuable and actionable content
+We openly publish our D&I results internally and externally as well as our targets for improvement
+We provide mental health support and other wellness initiatives to support all our team members
+We partner with charities and social entreprises to increase diversity in our talent pools when hiring
+We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
+We launched a Belonging plan in 2021 and shared our focus and how we are creativing an inclusive environment for all
+We provide inclusive leadership learning to all people leaders at UW
+Actively committed to the Race at Work Charter
+An active Harassment and Bullying policy
+Active workshops and actions for 2021 - 2023: Menopause awareness, "Let's talk about race", Supporting employees with disabilities
We’re a rapidly growing business but one thing that’s never changed is our commitment to always keep things human. We call it ”˜getting big by acting small’ and here's what it means...
Keeping it simple - We cut the red tape, avoid jargon, and get straight to the point.
Progress over activity - We don’t like standing still. We fail fast, learn, and move on.
Getting stuck in - We have no time for egos. Everyone’s hands on, working as one.
Real talk - We ask tough questions, stay honest and go against the grain.
Keeping it simple - We cut the red tape, avoid jargon, and get straight to the point.
Progress over activity - We don’t like standing still. We fail fast, learn, and move on.
Getting stuck in - We have no time for egos. Everyone’s hands on, working as one.
Real talk - We ask tough questions, stay honest and go against the grain.
Number of Employees in Utility Warehouse
1,001 to 5,000
Utility Warehouse Revenue
$700m to $1.5bn (AUD)
Industry