AAA Northern California, Nevada & Utah Australia

I joined AAA in 2015 when our Member Service Center consisted of one floor and was under construction. The Member Service Center eventually evolved to having a sales floor which includes Insurance, Membership, and Travel. After I completed training, I took calls as a call receiver, interacted with our Members, dispatched, engaged with our tow truck shops, spent time in training with new classes, and interviewed our future teams. Whatever was needed to get the center going, we did. I was so grateful to learn from so many talented people and watch our center grow. It was a great foundation for the development of our people! Having a sales background, I knew this was where I wanted to be. AAA gave me the opportunity to learn from the ground up and I knew that I could impact many lives through my passion to develop people.Our Members are the reason we work and AAA allows me to share my passion of how we respond and incorporate our values to what we do each day.

To me, diversity and inclusion is the ability to combine our talents, backgrounds, and perspectives to achieve a common goal. Diversity & Inclusion means respecting each other and listening to thoughts and ideas with respect and honesty. It is leading by example, working together as one and being present each and every day. It is thinking with your head and heart to achieve our goals.

2015 – Emergency Road Service, Call Receive Supervisor, Member Service Center
2016 – Membership Supervisor, Member Service Center
2018 – Manager, Member Service Center, Sales and Service

When I started my career, it was the early 90's and I was told by several friends and family when I was looking for jobs that I should hide who I was and not tell anyone I was gay. When I was hired by AAA, I quickly discovered I was in an environment where I could bring my authentic self to work, everyday. At AAA, I learned about Employee Resource Groups and joined the Diversity Council.

As a member of the Council, I had the opportunity to attend the Human Rights Campaign's (HRC) annual conference in Austin, TX. There, I was inspired by many LGBTQ professionals who had received college degrees to further themselves both personally and professionally. Not only was AAA supportive about my sexual orientation, AAA also supported my desire to get a college degree. We have an amazing tuition reimbursement program that allowed me to work and graduate college ... and with honors, thanks to our work/life balance structure!

Diversity for me means to never stop learning from others different than you. When a culmination of people merge together, we can leverage the power of many minds to learn and grow.

1993 – Member Service Center Dispatch, Emergency Road Services
1998 – Claims Adjuster
2000 – Member Service Associate
2003 – Member Service Center, Quality Assurance Analyst
2004 – Member Service Supervisor
2004 – Assistant Area Manager
2005 – Marketing Area Development Manager
2007 – Regional Sales & Service Manager
2014 – Manager of Branch Operations
2015 – IT Manager of Enterprise Applications

At AAA, our Members First culture extends to our employees as well. As you become the face of AAA and deliver on our promise to improve the lives of our Members, we offer a substantial benefits package that does the same for you.Our benefits package is comprehensive and customizable to your needs. Highlights include:

Medical – We have a variety of choices available so that you can select what is best for you and your family. Some of our plans include Health Savings Accounts, which we help fund.

Dental & Vision – Comprehensive plans are available with discounted fees for in-network providers.

Reimbursement Accounts – Healthcare, dependent care, and commuter reimbursement accounts allow you to use pre-tax dollars to pay for certain costs in a tax friendly way.

Employee Assistance Program – This free program for you and your dependents provides resources for a wide variety of needs you may have.

Wellness Program – Reduce the costs of your medical plan and increase your vitality and health by participating in this voluntary program.

Life Insurance – We will provide you with basic life insurance equal to your annual salary.

Supplemental Life, AD&D and Disability Insurance – You can acquire valuable protection and peace of mind when unforeseen events occur by enrolling in these plans.

Free AAA Membership – You will receive a club membership that provides roadside service, access to special discounts and much more.

Discounts on Auto and Home Insurance – You will be eligible to receive a 10% reduction on premiums if you enroll in AAA auto and homeowner’s insurance.

Car Seat Reimbursement – We want to help ensure the safety of your newborn through this program.

Retirement Savings – Through our 401(k) plan, our generous $1 for $1 company match on your eligible contributions will help you build for your retirement goals faster. In addition, each year we consider additional discretionary contributions that can be up to 6% of your pay.

Paid Time Off – Company-paid holidays and time off programs are geared to give you the opportunity for work-life balance. We also provide up to 24 hours a year of time off earmarked for volunteer activities you wish to pursue in your local community.

For over a century, AAA has continued to redefine itself to become a multi-faceted leading provider of travel, insurance and auto services. We know you’re as versatile as we are and that every aspect of your personality adds to the skills and knowledge you bring to AAA. That’s what makes you so exceptional, and what you offer our Members and the communities we serve that much more unique. As an eligible Team Member, you have the chance to do honorable work, receive competitive compensation, a comprehensive benefits package and opportunities to grow your career.

The second-largest regional Member club of the national organization, AAA Northern California, Nevada & Utah is headquartered in Walnut, California, and brings together:

- An award winning work culture and environment
- 4,500 employees to serve over 6 million Members
- Over 95 branch offices across Northern California
- Eleven branch offices across Nevada
- Seven branch offices across Utah

AAA is dedicated to helping the individuals, families and communities we serve be safe and prepared. We invest in three signature programs and advocate for traffic safety in all communities we serve. 

Free Car Seat Inspections

Only one in four car seats are installed correctly. Make sure yours is by getting it inspected for FREE by a Certified Child Passenger Safety Technician at your local AAA branch. 

AAA School Safety Patrol â„¢

More than 34,000 schools nationwide help build future leaders with AAA School Safety Patrol™. Schools can join for FREE and training materials and equipment are provided at no cost. 

Disaster Preparedness

Nearly 60% of adults say they are not prepared for a natural disaster. Learn simple steps you and your family can take to get on the Road to Ready. 

 Traffic Safety

We’re committed to helping everyone stay safe on the road. Use our safety tips, programs and resources to help make our roads safer for everyone. 

Teen Driver Safety

Statistics show that teen drivers have the highest crash risk of any age group. Stay involved with your teen’s driving habits and help reduce their risks on the road. 

Mature Driver Safety

AAA is committed to a thoughtful, research-based approach to addressing seniors’ transportation challenges in an effort to help them remain safe and mobile. Know your abilities and discover new tactics for staying safe on the road. 

Distracted Driving

Visual and mental distractions behind the wheel are real, and most can be avoided. Learn more about the risks of driving distracted, and tips to keep your attention on the road.